I called the people, and they ask me to send in a formal letter via email, below is the email convo!
Good morning,
I made a call to 1300 883000(mas hotline), and explained to him that i booked a flight from Miri to Kuching on 26 march 2012 . flight no. MH 2803 , 2pm. I made the payment through CIMB DIRECT DEBIT. and from my bank statement, the amount RM 114.00 was already deducted from my CIMB account .
The flight is tomorrow and they told me that my booking was canceled, because the payment DID NOT get through, if the payment DID NOT get through, why was RM 114.00 deducted from my bank account??
Since the booking is cancelled, how/when i can get my money back???
Reply
Dear Customer,
Thank you for your email.
We acknowledged your concern and appreciate if you could advise you transaction ID from CIMB in order for us to investigate further.
and then
Please be informed that our findings shows that the payment is successfully deducted from your account. Kindly advise if you need us to issue the ticket or reverse back the amount into your account.
and then me,
I just want the amount to be reverse to my account now, and i want to know why my booking is not confirmed even though the money is deducted?
and then
We have been advised by our technical team that the transaction timed out due too long awaiting ticket confirmation from our reservation system. Hence, no ticket being issued and notification send from our website. We will reverse the amount and it will take approximately 14 days from email date.
We trust the above clarifies and sorry for the inconvenience caused.
LIKE THAT LO!
But im very satisfy with the service, boleh tahan,and even though they say 14 days, i got my money back the day i receive their last email. Sooo, quite efficient also la..
The End!
No comments:
Post a Comment